Returns

Returns Policy

If you decide the product isn't right for you within the first 30 days of purchase, we offer a Full Refund policy. You don't need to provide a reason, but you will need to cover the cost of shipping the product back to us.

Conditions for 30-Day Returns:

• The product must be in 'as new' condition, undamaged, and with the original packaging.
• To maintain the 'as new' condition, we recommend testing the product indoors first. Outdoor use may scuff the product, rendering it 'used.'

How to Initiate a Return:

• Send an email to support@rovagear.com to initiate the return.  You will be guided through a short return authorization process.
• After we receive the returned item, please allow a few days for your refund to be processed through the original payment method.

For Faulty or Damaged Products:

• If your product arrives faulty or damaged, please contact us immediately before returning the item. We will guide you through the next steps.

Our goal is to make sure you're happy with your RovaGear purchase, and we're here to support you every step of the way.